With decades of foreign currency experience and millions of pounds’ worth of safe and secure trades in 2018 alone, our discrete, expert team will get the best value and execute your trades with minimum fuss.

PREMIER FEATURES & BENEFITS

Combining the latest technology and currency expertise with an old-fashioned dedication to personal service, Caxton embodies the best of the old and the new.
PREFERENTIAL EXCHANGE RATES

No hidden fees. No additional charges. Just a great rate. Exclusive to Premier is the ability to move currency from your international payment account onto your Caxton Card. Take advantage of that same great rate when making day-to-day purchases abroad.

DEDICATED FX EXPERTISE

With decades of FX experience, an authorised expert is just a phone call away. We help with FX planning and use the best tools to find the best rate and reduce your risk.

TARGET RATE ALERTS

We’ll contact you the moment the market hits your target rate. We can even execute the transaction right then and there if you’ve given prior authorisation.

ENHANCED CURRENCY CARD

Move currency from your international payment account onto your Caxton Card and take advantage of that same great rate when making purchases abroad.

REWARD FOR REFERRALS

Should you refer another Premier customer, you could earn £50 for every eligible account that makes an international payment with Caxton.

ADDITIONAL SAVINGS

Enjoy preferential Premier discounts on Caxton’s bank beating exchange rates and 50% off caxton plus annual travel assistance and insurance package.

ENHANCED CURRENCY CARD

When travel is a fact of everyday life, additional savings on daily expenses matter. The Caxton Card has helped hundreds of thousands of customers cut the costs of international travel.
Premier customers enjoy the following enhanced features:
  • Load your card directly as part of an international payment*
  • 20% margin discount when loading a card via debit card transfer*
  • Increased single load limit and maximum available balance of £15,000
  • Maximum load amount per year of £100,000
  • 4 x ATM withdrawals per 24-hour period
  • Maximum single withdrawal in a 24-hour period of up to £600

* Terms and Conditions apply.

FLEXIBLE PAYMENT OPTIONS

Our range of payment solutions are designed to help you get the best fit your needs and timings at no cost.

SPOT CONTRACT

Spot contracts are the simple, fast and effective way to buy money to move overseas quickly. Secure that day’s rate with the ability to pay in up to four working days.

LIMIT ORDER

Don’t miss out on your target rate. Once signed, limit orders authorise your account manager to automatically execute a trade should the rate become available during an agreed time frame.

FORWARD CONTRACT

The right rate can often come at the wrong time. Forward contracts allow you to secure an optimum currency rate with a deposit, then defer the final payment until a specified date in the future.

FLEXI-FORWARD CONTRACT

The best laid plans often go awry. Similar to forward contracts, flexi-forwards also allow a degree of flexibility on the date you make the final payment.

CURRENCY OPTION*

‘Options’ offer the right but not the obligation to buy currency on a future date. After the contract is signed you can choose to buy at a different rate should the market move in a favourable direction.

WHO WE ARE

PERSONALISED EXPERTISE TO GUIDE YOU EVERY STEP OF THE WAY

We have been providing expertise in foreign exchange to our customers since the start of the century. Our currency cards with bank-beating rates, and international bank transfer services are used by both private and business customers. We keep ahead of the market with industry-leading mobile-developments and online services.
£1bn

ANNUAL TURNOVER

7.3m

TRANSACTIONS PROCESSED PER YEAR

500k+

CURRENT CUSTOMERS

MEET OUT TEAM OF CONSULTANTS

The team that makes it all happen has integrity, commitment and, above all, a desire to help. With a mixture of skill, talent and expertise, every team member is dedicated to providing excellent service to clients.

ERROL IZZET

SENIOR ACCOUNT MANAGER

ERROL IZZET

SENIOR ACCOUNT MANAGER

Overview: Helping clients with proactive account management to maximize on their currency exchanges and helping them navigate through a very uncertain FX climate.

Specialist Area: Currency repatriation, Property exchange, Forward guidance and Hedging solutions

How long: 6 Years

Why a customer should believe: I am passionate about providing an excellent customer experience and delivering an efficient service that will truly benefit clients.

020 7201 0546

ED GOTT

HEAD OF PRIVATE CLIENTS

ED GOTT

HEAD OF PRIVATE CLIENTS

Edward Gott heads up the Private and Premier client dealing team at Caxton, specialising in making low cost international payment transfers and providing market guidance. He can give advice on Retail FX derivative products, as well as tips on buying and selling property overseas, how to manage the costs of studying abroad, and the general unpredictability of currencies when moving large sums of money globally.

020 7042 7638

DANIEL RAWLINGS

SENIOR ACCOUNT MANAGER

DANIEL RAWLINGS

SENIOR ACCOUNT MANAGER

Overview: Helping clients manage their international foreign exchange requirements from the start of their journey to the finish.

Specialist Area: Property sales and purchase

How long: I’ve been helping clients with their international payments for 4 years.

Why a customer should believe: Giving clients access to our account management service gives them so much more than online only services. We allow clients a chance to monitor exchange rates, set specific limits on their trades and more importantly the opportunity to speak to a friendly and helpful person on the end of the phone for any guidance they made need.

020 7201 0566

REHAN ANSARI

HEAD OF OPTIONS

REHAN ANSARI

HEAD OF OPTIONS

Rehan Ansari is Head of Options and advises on currency hedging strategies for mid cap and blue-chip companies using various derivative products. He is currently working with UK businesses through all the uncertainties of Brexit, creating solutions that protect them from the ongoing fluctuations in the FX market.

“In the current economic environment, if you’re not hedging, you may be speculating. Businesses that export their products and services without having to purchase raw materials from abroad can capitalise on the weaker pound as their exports could appear cheaper. However, businesses that rely on importing raw materials or products will feel the effects of a weaker sterling as it won’t stretch as far as it used to.”

020 7201 0560

YOUSIF SHEIKH-ALI

ACCOUNT MANAGER

YOUSIF SHEIKH-ALI

ACCOUNT MANAGER

Overview: Helping clients with proactive account management to maximize on their currency exchanges and helping them navigate through a very uncertain FX climate.

Specialist Area: Currency repatriation, Property exchange, Forward guidance and Hedging solutions

How long: Since July 2017

Why a customer should believe: I am passionate about FX & people, I strive to provide a 5* service to every one of my clients.

020 7201 0576

ANDY DEMETRIADES

DIRECTOR OF TREASURY SOLUTIONS

ANDY DEMETRIADES

DIRECTOR OF TREASURY SOLUTIONS

Andy Demetriades is Director of Treasury Solutions & Partnerships at Caxton. He is available to provide big picture commentary about macroeconomic events on all capital market products including FX, Equities, Bonds, as well as the importance of partnerships, and the growth of Financial Sector networks.

020 7042 7647

MICHAEL BIRD

ACCOUNT MANAGER

MICHAEL BIRD

ACCOUNT MANAGER

Overview: Assisting a large portfolio of clients, with a wide range and variety of requirements.

Specialist Area: Currency repatriation, Property exchange, Forward guidance and Hedging solutions.

How long: October 2018

Why a customer should believe: Proven experience in the Fx industry, attributed with professional accreditations and qualifications.

020 7201 0535

FAQS

Caxton Premier International Services Frequently Asked Questions
Who should I contact for assistance?

When you join Caxton Premier International Services you are provided with the contact details of your dedicated Account Manager who is available Monday to Friday: 08:00 to 18:00.

In addition to their direct line, they can be contacted on 0203 457 1172.

Out of hours, calls to Caxton Premier numbers will be diverted to our Client Services Managers will be able to provide simple account assistance or arrange a call back from your Account Manager.

Monday to Friday: 08:00 to 19:00
Saturday and Sunday: 09:00 to 18:00

About your Account
Do I have to pay for my Caxton Premier International Services account?

Caxton Premier International Services is available free of charge to clients who make transactions to the value at least GBP75,000 or currency equivalent per year. When you apply for a Caxton Premier Account your Account Manager will discuss your payment requirements and will confirm your eligibility for free use of Caxton International Services account. If you are not eligible or at the end of 12 months your transaction value is below the eligibility criteria, your Account Manager will discuss this with you and offer you the option to pay for access Caxton Premier International Services for a fee. See the Caxton Premier International Services terms and conditions for more details.

Can I cancel my Caxton Premier International Services account?

Yes, you can cancel your Caxton Account at any time. However, any pending transactions will need to be completed or cancelled in accordance with our terms and conditions. Please contact your Premier Account Manager on 0203 457 1172 for assistance.

How does the referral reward work?

Caxton FX will pay a Referral Reward of £50 for any contact You introduced to Caxton, who is not and has never been a Caxton customer and who successfully makes an International Payment through Caxton. The referral reward will be paid only against the first international payment made by the introduced client and will added to your Caxton Card within four weeks of their transaction.

To confirm their association with you, the referred client must confirm to Caxton the email address you have registered against your Caxton Premier Account.

What other benefits do I get?

In addition to the Premier Service features and benefits, Caxton Premier clients also get access to further Caxton benefits. These can be accessed from the Caxton website here.

LOADING MY CARD
How do I load money onto my card?

As a Caxton Premier client, you can load your card in number of two ways

  1. Load from your registered debit card online at www.caxtonfx.com or with the Caxton smartphone app.
  2. Load part of a currency transaction via your Account Manager. Please note this is limited to a maximum of 50% of the value of a currency purchase and is dependent on the card limits.
What currency can I load onto my card?

You can load and hold any of the following currencies on your card:

GB Pound GBP
Euro EUR
US Dollar USD
Australian Dollar AUD
Canadian Dollar CAD
Danish Krone DKK
Hong Kong Dollar HKD
Hungarian Forint HUF
Japanese Yen JPY
New Zealand Dollar NZD
Norwegian Krone NOK
Polish Zloty PLN
South African Rand ZAR
Swedish Krona SEK
Swiss Franc CHF

I’ve loaded my Caxton card with euros. Can I load another currency onto my card?

Yes you can. You can have any of the currencies listed above on your card at any one time. Simply choose the currency you want to load from the drop down within your account.

Can I load Sterling onto my card and use it on my travels?

Yes you can. You can load your card with Sterling and we will convert into the local currency at the time of the transaction.

What are the fees and limits applicable to the card?

You can find a full list of all load limits below. Please note, although the below values are displayed in GBP, if your card is loaded in a different currency, your card will be charged in that currency.

PREMIER CARD FEES & CHARGES GBP
Card purchase and Annual Fee1 Free
Secondary Card purchase (applied to the card balance) 5.00
Load and reload Free
Point of sale Transaction – international Free
Point of sale Transaction – domestic 1.50
ATM Transaction – international Free
ATM Transaction – domestic 1.50
Over the counter cash – international 4.50 plus 2% of withdrawal amount
Over the counter cash – domestic 4.50 plus 2% of withdrawal amount
FX mark-up where a Transaction is performed in a currency different from the currencies available on the card 2.49%
Available balance enquiry – ATM 0.30
Available balance enquiry – online Free
PIN reminder2 Free
Card renewal Free
Card replacement fee – damaged/lost/stolen Free
Redemption processing fee 1.50

1 This excludes the Premier Service Account fee where applicable; see Caxton Premier International Services Terms and Conditions clause 1.1.

2 PIN reminder is available online on Your Online Account and on the App. If You change Your PIN at an ATM, Your Online Account and App will still show the new PIN.

LIMITS GBP
Minimum load 50
Maximum single load 15,000.00
Maximum total available balance 15,000.00
Maximum number of loads per day 2
Maximum load amount per year 100,000.00
Maximum number of point of sale Transactions per 24-hour period 20
Maximum number of ATM withdrawals per 24-hour period 4
Maximum value of single ATM withdrawal (local ATM limits may be lower) 600
Maximum withdrawal amount in 24 hours at ATM 2,400
I have just loaded money onto my card. How long does it take for the funds to be added to my available balance?

Once loaded, funds will normally be available within minutes.

How do I know what exchange rate I will get?

As a Caxton Premier client you will need to login to your account online to view your preferential rates.

SPENDING ON MY CARD
Where is my card accepted?

There are an amazing 35 million outlets worldwide where your Mastercard is accepted. These include shops, restaurants, ATMs and online. Be aware that there are some places where cards are more accepted than others – and that some overseas ATMs may be less reliable than in the UK..

How do I check my card balance?

You can check your card balance by logging into your online account or the Caxton mobile app.

What if I am offered the choice to pay in Sterling or local currency?

If you are at an ATM or somewhere where the bill is presented in Sterling rather than the local currency (i.e. euros or dollars), always opt to pay in the local currency. What they are offering is Dynamic Currency Conversion, or DCC. The merchant invites you to pay in sterling and then performs the exchange at their rate rather than the Caxton rate. That could be unfavourable, which may cost you money. Remember to check the payment terminal and if the amount is shown in sterling, and then ask that it is changed.

What happens if I need to return an item I have purchased?

Each retail store has its own returns policy and will handle the returns in the same manner as any other Mastercard transaction so in the first instance, please refer to that store.

Do you charge for ATM withdrawals when overseas?

Caxton doesn’t charge a fee for overseas ATM withdrawals. Be aware that some overseas ATM owners may charge you a fee. This is not Caxton charging you, this is the ATM owner.

Many ATMs in Thailand will charge for an ATM withdrawal, usually 150 Thai Baht (about £3), regardless of the amount you withdraw. A large number of banks in the US will also charge, but they normally inform you of this before letting you proceed. Unfortunately, if the ATM owner chooses to charge for a withdrawal, there is nothing we can do to prevent or refund this charge as it is not levied by us.

Can I use my Caxton currency card in the UK?

Yes, your card will work in the UK. Please refer to our Caxton Premier International Services Terms and Conditions for any fees you may be charged. Be aware that using your card in the UK in any currency other than Sterling would involve an extra foreign exchange charge determined by Mastercard rather than Caxton.

Can I use my Caxton card for security deposits such as hotels and car hire?

Do not use your Caxton card for any security deposits when you check into a hotel or hire a car. Use any other card (we suggest a credit card) and only use your Caxton card to settle the bill. When a card is used for security deposit, a block is put on the funds for the relevant amount on that card. Unlike a credit card your Caxton card holds a prepaid balance and the block will stop you from spending the deposit amount of your travel cash. A block can last for up to 30 days. Use any other card for the security deposit and your Caxton card when the payment transaction is required. The funds will still be pre-authorised on the other cards. If you have any questions regarding this, do not hesitate to contact us.

What if I try to spend $100 dollars on my card but my balance is only $80?

In this situation the transaction will be declined. It would however be possible for you to go to the app or online and load more money to your card. Funds are available immediately so you can re-try the payment in a matter of minutes.

MANAGING MY CARD
How can I keep track of my spending abroad?

You can track your spending by either logging into your account or using the Caxton mobile app. Be aware that some transactions can take a few days to show up on your statement which is slower than debit card transactions in the UK.

Can I add a secondary card to my account?

You can order Secondary Cards for yourself or your family. Login to your Online Account and under ‘My Currency Cards’ you will see a button for Secondary Cards. Once you have ordered it, the card will be sent to you and arrive in the post within 5 days.

Can I have the balance on my Caxton Card refunded to me?

As a Caxton Premier client, you can unload all or some of the funds on your currency card in two ways.

  1. Unload from your card back to your Account’s currency balance via your Account Manager. There is a charge for this.
  2. Unload directly from your card back to your registered debit card. To do so, please either log in to your account and click ‘Redeem balance’ or email us.

Even if you have redeemed all your funds, your card account will stay open, ready to load for your next trip.

Will I earn interest on my Caxton Card balance?

Sadly we are not able to offer interest on any funds loaded onto your currency card.

Do I receive a paper statement?

No. However, you can view your current balance and transactions free of charge by logging into your account or using the mobile app.

What do I do if any of my personal details change?

If your address, phone number or e-mail address changes, you must let us know as soon as possible by logging into your online account and updating the necessary sections. If we need to contact you about your currency card (for example to send you a refund or send you a renewal card) we will use the most recent contact details you have provided.

How do I cancel my card?

You can cancel your currency card within 14 days of receiving it. If your card is cancelled, we will immediately block your card so it cannot be used. You will not be entitled to a refund of money you have already spent on any transactions or any fees for use of the card before it is cancelled. You can cancel your currency card by sending an email to us.

How do I add a new debit card?

Login to your account, navigate to ‘My Debit Cards’ and choose “Add Debit Card” or select “Add New Card” when loading or making an international payment.

How do I update an expired debit card?

Login to your account, navigate to ‘My Debit Cards’ – delete the expired card, and add a new one either by clicking “Add Debit Card” or select “Add New Card” when loading or making an international payment.

PIN AND SECURITY
How do I get my PIN?

You can get your PIN online after logging in to your account or via the mobile app (click ‘Settings’ and then ‘Reveal PIN’). We do not send your PIN via mail.

I have forgotten my PIN; what can I do?

Log into your account online or via the mobile app to get a PIN reminder.

How do I change my PIN?

You can do this at the majority of UK ATMs. You cannot do this within your online account or on the smartphone app.

What happens if my card is lost or stolen?

If you lose your card, it’s stolen or you suspect that your card has been used by someone, you must tell us as soon as you can by calling our 24-hour lost and stolen helpline on 0333 123 1812 from the UK or from outside the UK +44 207 201 0526 when calling internationally. We will then cancel your card. We will ask the police to investigate any suspected misuse of your card and they may need more information and assistance from you. We will refund the amount of any transactions which the investigations show are not authorised by you, provided you have kept your card and PIN secure. However, if the investigations show that any disputed transaction was authorised by you, or you have not kept your card or PIN secure, we will not refund the transaction amount.

What should I do if I’m not happy with the product?

We want you to be happy about our service but we recognise that sometimes things can go wrong. To help resolve any problems you may have, we have a straightforward complaints process for you to follow.

Who should I contact for assistance?

When you join Caxton Premier International Services you are provided with the contact details of your dedicated Account Manager who is available

  • Monday to Friday: 08:00 to 18:00.
    In addition to their direct line, they can be contacted on 0203 457 1172.

Out of hours, calls to Caxton Premier numbers will be diverted to our Client Services Managers will be able to provide simple account assistance or arrange a call back from your Account Manager.

  • Monday to Friday: 08:00 to 19:00
  • Saturday and Sunday: 09:00 to 18:00
ABOUT YOUR ACCOUNT
Do I have to pay for my Caxton Premier International Services account?

Caxton Premier International Services is available free of charge to clients who make transactions to the value at least GBP75,000 or currency equivalent per year. When you apply for a Caxton Premier Account your Account Manager will discuss your payment requirements and will confirm your eligibility for free use of Caxton International Services account. If you are not eligible or at the end of 12 months your transaction value is below the eligibility criteria, your Account Manager will discuss this with you and offer you the option to pay for access Caxton Premier International Services for a fee. See the Caxton Premier International Services terms and conditions for more details.

Can I cancel my Caxton Premier International Services account?

Yes, you can cancel your Caxton Account at any time. However, any pending transactions will need to be completed or cancelled in accordance with our terms and conditions. Please contact your Premier Account Manager on 0203 457 1172 for assistance.

How does the referral reward work?

Caxton FX will pay a Referral Reward of £50 for any contact You introduced to Caxton, who is not and has never been a Caxton customer and who successfully makes an International Payment through Caxton. The referral reward will be paid only against the first international payment made by the introduced client and will added to your Caxton Card within four weeks of their transaction.

To confirm their association with you, the referred client must confirm to Caxton the email address you have registered against your Caxton Premier Account.

What other benefits do I get?

In addition to the Premier Service features and benefits, Caxton Premier clients also get access to further Caxton benefits. These can be accessed from the Caxton website here.

Do you qualify for premier?

PERSONALISED EXPERTISE TO GUIDE YOU EVERY STEP OF THE WAY

To open a free of charge Caxton Premier account, you must meet the following eligibility criteria:
1

EEA RESIDENT

Be a primary resident of a country inside the EEA (European Economic Area)

2

CAXTON ACCOUNT

Successfully opened a Caxton International Payment Account

3

PAYMENT LIMIT

Have an annual international payment requirement of £75,000 or greater (across one or more payments)

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